When you choose jewelry from Shelton Jewelers, you enjoy the security of our comprehensive purchase protection. Here is an overview of our guarantee.
Protection Against Loss
We guarantee the integrity of the workmanship and materials of any original Shelton Jewelers mounting against manufacturers defect, including the security of the center diamond for a period of two years and all side diamonds for a period of five years. Please understand that damage due to wear and tear cannot be covered.
Lifetime Trade-In Allowance
At any time, your original Shelton Jewelers center diamond can be fully credited toward any jewelry item or diamond in the store with a minimum double the original purchase price.
Trade-ins cannot be accepted on a used setting or mounting.
Ring Size Adjustment
We will gladly perform one resize to your original Shelton Jewelers ring free of charge, with the exception of titanium, tungsten, and stainless steel.
Cleaning and Examination of Jewelry
We will professionally examine and clean any item of jewelry brought to Shelton Jewelers, not just those that were purchased from us. We want all of your jewelry to be beautiful and secure.
At your written request, comprehensive appraisals performed to the highest standards of the appraisal profession are available at no additional charge on any bridal, diamond or significant colored stone purchased from Shelton Jewelers.
If for any reason you are not completely satisfied with your purchase from Shelton Jewelers, simply return it to us in its unaltered, original condition with the original receipt within 20 days of the purchase date and we will gladly refund your money. While your satisfaction is our ultimate goal, please understand that special orders must be exempt from this policy.